Refund policy

Return Policy for Ship My Sex Toys

Effective Date: September 1, 2023

At Ship My Sex Toys, we understand the sensitive nature of the products we offer. Therefore, we do not have a standard return policy. All sales are considered final once the product is shipped. However, if you encounter a defective product, we are committed to addressing the issue promptly and efficiently.

Defective Product Claims: If you receive a product that is defective or damaged, please follow these steps:

  1. Contact Us: You must notify us of the issue within 5 days of receiving the product. Contact our customer support team at mspgsales@icloud.com with details of the defect.

  2. Provide Evidence: To expedite the resolution process, it may be helpful to send us clear photos or a brief video showcasing the defect. Please send this evidence to mspgsales@icloud.com

  3. Resolution: Once we receive your notification and any necessary evidence, we will assess the issue and work with you to find a satisfactory resolution. This may include sending a replacement product or offering a refund, depending on the circumstances.

Please note that our commitment to addressing defects in a timely manner does not extend to general dissatisfaction or changes of mind. Due to the intimate nature of our products, we prioritize customer safety and hygiene.

Your satisfaction is important to us, and we strive to provide high-quality products and exceptional service. If you have any questions or concerns regarding our return policy or a defective product, please do not hesitate to contact us at mspgsales@icloud.com . We are here to assist you and ensure your shopping experience with Ship My Sex Toys meets your expectations.

Product Warranty Information

We value your satisfaction and stand behind the quality of our products. Depending on the specific product you've purchased, it may come with a manufacturer's warranty ranging from 90 days to an impressive 10 years. Please refer to the product packaging or description for the exact warranty period.

Warranty Registration: Upon receiving your product, please take a moment to fill out the warranty card provided with your purchase. This will help us ensure that you receive any warranty-related support quickly and efficiently should the need arise.

Receipt Retention: We kindly request that you retain your purchase receipt. It serves as proof of purchase and may be required when making a warranty claim.

Warranty Claims: If you encounter any issues with your product during the warranty period, please contact the Manufacture customer support team,  their team will guide you through the warranty claim process and assist in resolving the matter promptly.

At Ship My Sex Toys, your satisfaction and peace of mind are of utmost importance to us. We are committed to delivering high-quality products and exceptional customer service. If you have any questions or require further assistance regarding your product's warranty, please contact the manufacture. 

Thank you for choosing Ship My Sex Toys—we look forward to enhancing your pleasure and satisfaction for years to come.